Shipping Policy
Free Shipping Terms:
- Order value must exceed $99 before applicable tax and shipping charges
- Free standard shipping for a limited time on orders in the contiguous United States.
- Shipping to Alaska, Hawaii is excluded
- Order must be placed online at angstadtarms.com
Shipping Time:
The estimated processing time for your order will be around 2-5 business days. Please allow any additional time for orders placed during non-business days, including weekends and major holidays. Any selected expedited shipping does not include the above mentioned processing time. Backordered items may have up to a 4 week lead time. If your order includes a backordered item we will process and ship your order once the backordered item is in stock. We do not ship partial orders.
Undeliverable Packages:
Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to Angstadt Arms, an attempt to contact you will be made and you will be issued a full refund for the undeliverable order.
Rejecting Receipt:
Rejecting receipt of a package is considered returning the package without Angstadt Arms approval and will be subject to a 15% restocking fee. Any fees and shipping charges incurred will be re-billed to the customer and may be deducted from any applicable refunded amount.
Reshipping:
Unless arrangements are made before delivery, orders that are returned to us will be restocked and not reshipped. A new order will need to be placed.
Missing Packages:
Occasionally, packages are not delivered in the expected time frame and are not able to be located by tracking information (if available). United States Postal Service, and other shipping carriers state to wait at least 5 business days after the expected delivery date to consider any shipments as missing packages. During times of severe weather, heavy mail times, holiday seasons, etc., the time frame should be increased to 10 business days after the expected delivery date. If the package has not been delivered within this time frame, it may be then considered lost/missing.
No Movement Tracking Numbers:
If the tracking number received states there has not been an official acceptance scan by USPS or UPS, please notify us after 3 days. Please allow Angstadt Arms at least 10 business days to conduct a thorough investigation, which includes communications with the carrier service (or any shipping provider). If the package has not been found and/or delivered within this set time frame, it may be considered lost/missing and a claim will need to be made with the carrier.
Angstadt Arms is not responsible for packages that are marked as shipped and/or delivered within the appropriate time frame that are claimed as missing or stolen. Please contact the shipping carrier to file a claim in this situation.