Damaged Items
We’re committed to delivering high-quality products, but if you receive an item that is damaged or blemished, here’s what you need to do:
Report Damaged or Blemished Items
If you find that your item is damaged or blemished, please let us know within 48 hours of receiving your shipment. Here’s how you can report the issue:
- Contact Us: Reach out to our support team as soon as possible.
- Provide Photos: Include clear photos of the damaged item(s) and the original packaging.
You can contact us through our Support Page.
What to Include in Your Report
- Photos: Make sure to include pictures of the damaged product and the packaging it arrived in.
- Order Details: Provide your order number and a brief description of the issue.
Next Steps
Once we receive your report, we will review the information and work with you to resolve the issue. This may include arranging for a replacement or processing a return.
Need Assistance?
If you have any questions or need help with your claim, don’t hesitate to get in touch with us. We’re here to assist you!